Client Care Representative (Night Shift - Preferably with Telco Experience)

Sun Life Financial is looking for exceptional, customer oriented team players who are willing to join a fast-paced, challenging environment in our Customer Care Centre (CCC). As a member of our dynamic team, this role is accountable for providing outstanding customer service and support by resolving telephone inquiries in our in-bound Customer Care Centre. In doing so, you will enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information. To assist you in providing this service, you will be responsible for navigating our computer systems to track calls, gathering information, and effectively resolving the issues or queries which caused the customer to contact the CCC.

• Completed at least 2 years in college with TOR

• At least 1-year solid experience of Insurance/Healthcare account or any complex campaign (not accumulative)

• Most recent should be in Co...