Job Description
Job Functions
, Essential Duties and Responsibilities
Design and implement external communications strategies to increase client awareness, utilization and appreciation of transformative digital features and operational enhancements.Lead cross-functional teams comprised of Product, UX, Service and Marketing team members and leaders to build out elements of the communication journeys, including but not limited to emails, videos, UX/web copy and in-app alerts, text messages, product guides and other client-facing information, on time and on budget.Serve as strategic communications lead on project teams to ensure voice of the customer is heard, communications best practices are applied, and communications strategies achieve the project’s business objectives.Drive a digital-first, client-centric approach by focusing on communications channel, personalization and tone to enhance engagement.Serve as subject matter expert, both technical and exper...
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