Client Coordination Manager (US Voice)

Description

We are hiring a customer facing Project Manager  with strong US voice and retention experience  to manage pre install homeowner communication  for a US based solar company.
In this role, you will act as the single point of contact  for customers during the critical survey and pre installation phase , ensuring schedules stay intact and customers remain committed through confident, controlled communication.
This is not a support role .
This is a customer retention and coordination role  that requires ownership, judgment, and the ability to handle difficult conversations without escalation.
Key Responsibilities

• Act as the Project Manager for assigned customers  during the pre install phase
  
• Call US homeowners to confirm and reschedule site surveys and installations