Client Coordinator

The Graduate Trainee - ORM will be responsible for managing and enhancing the brand's online presence by actively monitoring, engaging, and responding to audience interactions across digital platforms. The role involves handling customer feedback, complaints, and conversations in real time, generating actionable insights, and supporting the brand in building a positive and trusted digital reputation.

Job Description:

Job Title: Graduate Trainee - ORM

Key Responsibilities

• Monitor, review, and track user comments, suggestions, feedback, and complaints across all social media platforms using manual methods and social listening tools.
• Engage with the target audience on behalf of the brand by responding to queries, comments, and messages in a timely and professional manner.
• Manage negative feedback and customer complaints within the client's defined turnaround time to ensure a positive customer e...