Job Description
- Leadership and Team Management: Leads a team of operations/technical services professionals accountable for all aspects of inbound customer service, including multi-platform and multi-software package technical support, problem identification, and resolution.
- Client Service Coordination: Coordinates, controls, and supervises client service activities to ensure the highest quality of client service is delivered.
- Quality Assurance and Training: Plans, develops, and directs the quality assurance process and related training to address quality processes and execution.
- Operational Planning and Execution: Develops operational objectives and work plans to align with business goals and client needs.
- Client Service Policies and Training: Executes client service policies, processes, tools, and training for staff to ensure successful execution of client service level agreements and the launch of new products and services.
- Staff Scheduling: C...
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