Client Device Management Engineer

Role Description / Tasks:

• This position provides the highest level of support to end users by handling service requests and incidents that have been escalated by lower tiers. Support will be provided onsite, remotely, over the phone, or via email.
• Manage and maintain systems used for client device management including upgrades, patching
• Evaluates, analyse and tests existing systems and make proactive recommendations for improvements, upgrades, new applications and/or equipment
• Maintain the Knowledge Base information and Request models
• Manages escalations to third parties (e.g. Apple, Microsoft).
• Operating and supporting Office 365 end-user applications (Outlook, Teams etc.)

Qualifications/Skills:

Must haves:

• Good communication skills and customer oriented
• Ability to work independently and as part of an international team
• Experience in managing and supporting Client OS: MacOS, Microsoft Windows 10/11 and mobile devices with iOS
• Experience in End user device management, OS & software deployment and packaging solutions (i.e. Jamf. Intune, PatchMyPC)
• Good knowledge of supported technologies: M365, Azure, Active Directory/ Entra ID (user and group management)

Nice-to-haves:

• Experience with: MS Defender client, Zscaler (or any similar client VPN solution), TeamViewer (or other remote support tool)
• Knowledge in different scripting technologies e.g. cscript / vbscript / powershell (Windows)
• ITIL awareness and Certification