Job Description

Customer Success Specialist - Digital Port Clearance

Location: CFARER office Pune

Team: Customer Success

Reports to: Customer Success Manager


About the role

In this role, you will be part of our core team, working alongside Customer Success, Product Management, Development, and Sales. You will play a key role in customer support, maintaining and analyzing maritime and customer data, and supporting clients to ensure they get maximum value from our solutions. This is a role combining customer interaction, data responsibilities, and operational tasks.


What you will be doing

Customer Success & Operations

  • Successfully onboard new customers.
  • Perform back-office tasks such as data management and new account setup.
  • Configure and a...

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