Client Engagement Intern

Key Responsibilities:

• Proactively engage with customers to understand their needs and ensure satisfaction.
• Candidate need to work on both voice & non-voice process.
• Assist with onboarding new customers and provide clear, effective product training.
• Respond promptly to customer queries and resolve issues in a timely and professional manner.
• Gather and analyze customer feedback to drive product and service improvements.
• Support customer retention strategies and help reduce churn.
• Build and maintain strong, long-term customer relationships.
• Monitor customer engagement metrics and share actionable insights with the management team.