Client Engagement Lead

Role: Delivery Leadership

Experience: 10+ years

Location: Bangalore (Hybrid)

As part of the Delivery Leadership, you will be responsible for heading and managing the customer engagements, delivery efforts in a B2B environment for Customer service teams of various organizations.

Role & Responsibilities

Client Management:

• Managing customer communication, relationships and escalation management.
• Guide the client on technology evaluation, technical thought leadership and direction.
• Constantly sync with the product & Business team to align on business priorities, and plan for long term and short-term architecture goals.
• Showcase thought leadership on technology roadmaps, agile development methodologies and best practices.
• Take a lead in preparing functional and technical specification documents....