Client Engagement Manager

Role Overview

We are seeking an experienced Client Engagement Manager to lead end-to-end client engagement, service delivery, and account growth within a global IT services environment. This role requires strong ownership of delivery outcomes, operational governance, and stakeholder management, while serving as the primary point of contact for senior client stakeholders.

This position is ideal for professionals with a proven track record of managing complex IT service engagements, leading cross-functional teams, and driving client satisfaction and business growth.

Key Responsibilities

• Own end-to-end client engagement and delivery governance for assigned accounts
• Act as the primary interface for senior client stakeholders and internal leadership
• Drive client satisfaction through proactive relationship management and structured reviews
• Manage delivery performance, SLAs, risks, and escalations
• Lead and ...