Job Description
Job Title: Client Engagement Specialist
Job Description
In this dynamic role, you will be a vital member of the Customer Service team, handling a range of inquiries from clients and supporting outside sales representatives with their daily activities. You will manage 15-20 calls and 15-30 emails per day, addressing questions related to online order status, quotes, reorders, replacements, and broken parts. This is not a routine call center position; it requires proactive engagement and problem-solving skills.
Responsibilities
+ Handle customer inquiries, requests, and troubleshoot orders while creating parts quotes.
+ Provide support to Inside Sales Team, Outside Sales Team, and Market Development Managers.
+ Communicate with internal customers to meet their requirements and revise orders as necessary.
+ Perform quoting activities and communicate order status to customers via email.
+ Address and resolve customer issues, manage produ...
Job Description
In this dynamic role, you will be a vital member of the Customer Service team, handling a range of inquiries from clients and supporting outside sales representatives with their daily activities. You will manage 15-20 calls and 15-30 emails per day, addressing questions related to online order status, quotes, reorders, replacements, and broken parts. This is not a routine call center position; it requires proactive engagement and problem-solving skills.
Responsibilities
+ Handle customer inquiries, requests, and troubleshoot orders while creating parts quotes.
+ Provide support to Inside Sales Team, Outside Sales Team, and Market Development Managers.
+ Communicate with internal customers to meet their requirements and revise orders as necessary.
+ Perform quoting activities and communicate order status to customers via email.
+ Address and resolve customer issues, manage produ...
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