Client Engagement Specialist

Key Responsibilities:

• Lead Engagement & Conversion: Call, WhatsApp, and email inbound leads;
  perform needs analysis;
  convert prospects to paying customers for flagship courses.
• Upsell & Cross-Sell: Recommend advanced programs, bundles, and learning toys to existing users;
  achieve monthly revenuetargets
• Product Mastery : Develop deep knowledge of pedagogy, outcomes, and succes stories to deliver confident, consultative pitches.
• Pipeline Management: Maintain accurate CRM records;
  track follow-ups, deal stages, and daily call metrics for clear reporting
• Customer Experience: Provide empathetic, solution-oriented support;
  resolve queries and coordinate with support teams when needed
• Market Feedback Loop: Share insights with marketing, product, and activation teams to sharpen camp...