Job Description

Job Description

:

The Client Engagement Specialist (CES) manages all renewal aspects of the relationship with a defined set of customers. You retain the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive. To this end you will need to liaise with DJ internal teams to ensure the clients business needs are met to support the renewal. You must develop and drive successful renewals ensuring a strong revenue base for Dow Jones. You will report to the Regional Sales Manager.

Key Responsibilities:

  • Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan

  • Provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaround

  • Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialis...

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