Client Experience Advocate

Overview

The Client Experience Advocate is an entry-level client support role, serving as the first point of contact for client questions, issues, and service needs. As part of a regional team, Advocates deliver responsive, high-quality support while building foundational knowledge across the Tyler ERP Pro product suite. Advocates are expected to own each client issue—ensuring resolution or escalation while keeping the client informed every step of the way. Over time, they grow into subject matter experts by earning certifications in specific modules, becoming trusted go-to resources for both clients and peers.

Responsibilities

• Manage and respond to incoming client support needs with professionalism and care. Own each issue through to resolution or proper escalation, ensuring the client is never left in the dark.
• Document interactions and case details thoroughly in line with team standards
• Follow established processes to troubleshoo...