Client Experience Associate

Job description

Overview:

We are looking for a motivated and empathetic Client Experience Associate to join our growing home care company. In this role, you will be the first line of support for clients and caregivers, ensuring that every interaction is handled with care, precision, and professionalism. You will manage incoming +60 requests, coordinate service needs, resolve issues, and support our clients throughout their journey with us.

This is an ideal role for someone who thrives in a structured yet fast-paced environment, enjoys helping others, and wants to be part of a team that is redefining the standard of client care in the home care industry

Key Responsibilities:

• Handle +60 incoming client and caregiver inquiries via phone.
• Resolve client concerns with empathy and professionalism.
• Accurately document interactions in our CRM and internal systems.
• Support coordination between clients, caregivers, and interna...