Job Description

We are a growing, forward-thinking care service rated Outstanding in three areas of care. With our strong reputation for excellence and person-centred support, we are now seeking a passionate and organised Client Experience Manager to join our expanding team in South East Northumberland.

Role Overview
The Client Experience Manager will play a pivotal role in ensuring every client receives the highest standard of care and customer service. You will act as the key point of contact for clients and their families, ensuring that care plans are personalised, reviewed, and delivered with excellence. Working closely with the senior management team, you will support the company’s vision for growth while maintaining our outstanding standards.

Key Responsibilities


  • Oversee and continuously improve the client journey, from initial enquiry through to ongoing service delivery.

  • Ensure all care plans are tailored, regularly reviewed, ...

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