Client Experience Manager

Role: Client Experience Manager
Location: Chippenham, UK. Hybrid role (circa 3 days per week on site, inclusive of customer visit days).
Contract Type: Permanent - start ASAP
 
Client Engagement Manager:
Are you passionate about building strong client relationships and delivering outstanding service? We’re looking for a client-focused professional who thrives on collaboration, problem-solving, and creating exceptional customer experiences.
What you’ll do:

• Be a trusted partner to key clients, proactively understanding their needs and ensuring long-term satisfaction.
• Act as the main point of contact for high-level escalations, owning issues through to resolution.
• Collaborate with cross-functional teams to deliver seamless service and innovative solutions.
• Lead client business reviews (in person and online), using data and insights to drive...