Job Description
Client Experience Officer
Pepperstone Santiago, Santiago Metropolitan Region, Chile
About the Role
This role will support Pepperstone's client experience by providing exceptional pre‑ and post‑sales inbound support via live chat, email, social media, and phone. Reporting to the Team Leader based in Santiago, Chile, the Client Experience Officer will work closely with the Client Experience team to monitor trading conditions, resolve client issues, and ensure compliance with regulatory requirements.
We are a Global Organization therefore please send your English CV
Responsibilities
- Delivering high‑quality customer support through live chat, email, and phone, aligned with KPIs and service standards
- Managing the client experience inbox and other communication channels with timely and accurate responses
- Documenting and categorising client issues to generate insights for service improvement
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