Job Description

The Client Experience Project Manager is responsible for coordinating client-specific complex issue resolution and ensuring client satisfaction throughout the project lifecycle. This role serves as the primary point of contact for projects and involves cross departmental collaboration, effective communication, and problem solving to manage custom client requests and facilitate new initiatives. Performs other duties as assigned.

Key Accountabilities:


Project Coordination

  • Collaborate with sales, client services, and other departments to coordinate project activities and resource allocation. Manage customer-specific data files, including NDA’s and vendor partner data issues. 

  • Provide regular updates to stakeholders regarding project status, challenges, and opportunities for process improvement

    • Process Efficiencies and Documentation

  • Drive process improvement initiatives by analyzing and enhancing existing workflows...

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