Client Experience Specialist

About Us

Doneverse is one of the world’s fastest-growing providers of Digital Marketing Virtual Assistants, supporting entrepreneurs and businesses in the digital marketing space. We believe in fostering a culture of innovation, collaboration, and respect. Our obsession is to provide exceptional client experiences and make a real difference in the businesses and clients that we support.

Job Description

We have an exciting opportunity for a Client Experience Specialist to join our dynamic team. The ideal candidate will have a passion for enhancing client experiences, ensuring high levels of satisfaction, and driving client success. This is a mid-level senior role, based in the Philippines, focused on process improvement strategies, client retention, and referral strategies. This role will work with the Client Experience Specialist Team to support the resolution of escalations and disputes, taking learnings from these escalations to drive new initia...