Client Experience Specialist

Overview

Client Experience Specialist – Turn Escalations into Loyalty & Growth
At Doneverse (formerly Outsourced Doers) , we don’t just “manage clients.” We obsess over them. We turn complaints into opportunities, challenges into wins, and feedback into fuel for innovation .

We’re looking for a Client Experience Specialist who can transform client interactions into powerful retention and referral engines while leading a high-performing team. If you’re the kind of person who thrives under pressure, loves solving tough problems, and gets a thrill out of exceeding expectations—this role is for you.

What You’ll Own

• Escalation Resolution (60%) – Be the go-to problem-solver. Tackle escalations fast, resolve with flair, and leave clients saying “wow.”
• Team Leadership (10%) – Lead, coach, and elevate a team of Client Experience Specialists to hit KPIs, SLAs, and NPS goals.
• Process ...