Client Experience Specialist

The Client Experience Specialist is responsible for delivering excellent customer service as the first point of contact for all clients — end consumers, fabricator partners, and design/architectural firms. This role is highly collaborative and client-facing, requiring a strong on-site presence to support showroom operations, stakeholder collaboration, and in-person client engagement.

The Specialist is responsible for processing orders, responding to client inquiries (material availability, warranty claims, reselects, and product guidance), and working closely with internal teams including Sales, Operations, and Warranty to manage client expectations. The role also supports in-person client visits, showroom coverage, and cross-functional discussions that are essential to building trust, resolving complex issues, and delivering a seamless customer experience.

Schedule: Monday to Friday, Shifts range from 8:30am – 5pm, 10am - 6:30pm to support West Coast clients

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