Client Implementation Manager

We are looking for a Manager – Implementation who will lead and manage end-to-end implementation of clients on ZIGRAM products and managed services , ensuring seamless onboarding, configuration, go-live, and transition to steady-state operations.

This is a client-facing role requiring strong ownership, execution excellence, and cross-functional coordination.

Key Responsibilities

• Lead end-to-end client implementation for products and managed services from contract sign-off to go-live.
• Own implementation planning, timelines, milestones, dependencies, and delivery governance.
• Act as the primary implementation SPOC for clients and internal stakeholders.
• Understand client business, compliance, and operational requirements and translate them into system and service configurations.
• Oversee configuration of workflows, rules, risk frameworks, SLAs, reporting, and managed service models.
• Coordinate c...