Client Lead/Workers' Compensation Specialist

Overview

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The Client Lead/Workers' Compensation Specialist focuses on dedicated account and relationship management with OSI clients, ensuring the smooth delivery of Claims Management Services and driving client satisfaction. They build strong relationships with key client contacts, understand their business operations, and communicate relevant information to the internal team to ensure success. By fostering strategic partnerships with clients, they provide leadership and expertise to deliver solution-oriented programs, best practices in claims and care management, return-to-work strategies, and consistent reporting, all while meeting critical Key Performance Metrics (KPMs) to enhance the overall client experience. Additionally, the Client Lead/Workers' Compensation Specialist is responsible for managing a smaller Workers' Compensation claim caseload.

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