Job Description
Location: Hybrid (Toronto Office), Monday - Thursday in office, Friday remote
Hours: 9:00am - 5:00pm EST
The Client Liaison is responsible for creating and nurturing relationships with clients, ensuring a smooth and professional communication flow between the client and the company. This role involves handling client inquiries, managing high volumes of client requests, resolving issues, and supporting ongoing projects to ensure client satisfaction and business growth.
Key Responsibilities:
Client Relationship Management:
Establish and maintain strong, positive relationships with clients through timely, responsive communication, ensuring their needs are met promptly and professionally.
Client Requests and Support:
Manage a high volume of client requests, ensuring all inquiries are addressed efficiently and accurately to uphold excellent customer service and satisfaction standards.
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