Job Description

Client Liaison Officer (Junior) Office Based in Parramatta
Paying up to $80k + super

  • Customer Service Officer (Junior)
  • Office Based in Parramatta
  • Paying up to $80k + super

    • My client is a leading, multi-award-winning builder who is expanding their Client Liaison team and is seeking a polished and proactive Client Liaison Officer to join their Parramatta office.


    This role offers stability, career development, and the chance to work with a supportive and energetic team, just a short walk from Parramatta Station.


    About the Role


    Any customer facing experience is applicable - previous experience with a builder is not essential though relevant work history in the construction/property sector is preferred.


    As the Customer Service Officer, you will guide clients through each stage of their build, ensuring a positive experience from contract to handover. You'll collaborate with internal departments, councils, and certifiers, helping clients navigate the process with confidence. They have a strong focus on selling house and land packages as well as knock down re-builds


    Their homes range from single storey and double storey homes, mini homes (granny flats), dual living and split level. They have won a multitude of awards for their homes for NSW & Hunter Region.


    While not a dedicated permits role, experience with the NSW Planning Portal or residential approvals is highly regarded.


    What's on Offer:

  • Full-time, in-office role in Parramatta.

  • Flexible start times and fantastic work culture!

  • Work with an established, award-winning residential builder.

  • Can hire immediately or open to January 2026 start date.

  • Paying up to $80k + superannuation depending on experience.

    • Key Responsibilities:

  • Be the primary point of contact for clients throughout the build process.

  • Liaise with councils, certifiers, and internal teams.

  • Assist with documentation, approvals, and planning portal tasks when required.

  • Deliver exceptional customer service and manage client expectations.

    • Only shortlisted applicants will be contacted.

    Ellen Sutton | | 02 8116 2200 | 0475 931 731

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