Client Onboarding and Product Support Specialist

An Australian-based AI-powered sales and customer engagement platform for service-based businesses is seeking a Client Onboarding and Product Support Specialist. This role will work closely with the existing support team to onboard new customers, provide live usage support, and monitor the performance of AI-driven call handling and appointment booking campaigns within the platform.

• Full-time (40 hours/week)
• Remote Job
• Working Hours: AWST (Australian Western Standard Time)
• Monthly Salary: $
• Start Date: ASAP

What You’ll Be Doing

As a Client Onboarding and Product Support Specialist, you will guide new clients through setup, provide first-line technical support, monitor campaign performance, and ensure a seamless client experience on the platform. You'll work closely with the support team to optimize client outcomes and maintain high standards of communication.

Client Onboarding & Communication...