Job Description
We are looking for a warm, caring, and highly organised Client Onboarding & Support Guide to help our clients feel supported, understood, and confident as they begin their journey with us. This role is all about being the first point of contact, ensuring clients understand their program, feel seen, and have a smooth, stress-free onboarding experience.
The ideal candidate is emotionally steady, compassionate, and skilled at active listening, with the ability to summarise and clarify client needs in a way that feels reassuring and professional. You'll be handling client communications, guiding them through program processes, and supporting them with practical solutions, all while maintaining high standards of organisation and follow-through.
Responsibilities:
Serve as the first point of contact for new clients, providing a warm and supportive onboarding experience.
Communicate clearly and confidently, both verbally and in writing, ensuring clients understand their program and...
The ideal candidate is emotionally steady, compassionate, and skilled at active listening, with the ability to summarise and clarify client needs in a way that feels reassuring and professional. You'll be handling client communications, guiding them through program processes, and supporting them with practical solutions, all while maintaining high standards of organisation and follow-through.
Responsibilities:
Serve as the first point of contact for new clients, providing a warm and supportive onboarding experience.
Communicate clearly and confidently, both verbally and in writing, ensuring clients understand their program and...
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