Client Operations - lead

The Role

One of the core values at Refyne is driving customer excellence. We believe that to succeed long-term, it’s critical to develop a mind-set focused on providing superior customer experience. We are looking for an experienced Client Operations Lead who will be ensuring an exceptional client experience after the sale is completed. They act as the primary operational contact for clients, coordinating onboarding, resolving post-sales issues, ensuring smooth delivery of services/products, and supporting account teams with process execution. This role requires strong communication, problemsolving abilities, attention to detail, and a commitment to operational excellence.

What you’ll do

• Act as the main point of contact for clients after the sale is completed.

• Handle client questions, requests, and issues promptly.

• Work with internal teams to resolve client concerns end-to-end.

• Manage post-sales tasks...