Job Description

​In addition to the daily responsibilities of an Account Executive, the Operations Lead will be the liaison between the Operations Manager and members of his or her team. As the point person on the team, the Operation Lead is expected to support any needs up until escalation to the Operations Manager. 

Essential Job Functions: Team Leadership & Development

General Responsibilities

  • “Go to” person between your operations team of Account Executives and the Operations Manager

  • Continue to develop client relationships and penetrate/grow/retain accounts

  • Exception management escalation from Account Executives

  • Use internal reporting tools to analyze Echo’s performance and proactively address areas for concern

  • Manage the operational development for multiple Account Executives which include, but are not limited to:

  • ADR assistance escalation

  • Assist with LMO’s under $1,000

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