Client Operations Manager

The Client Operations Manager (COM) is a cornerstone of Alea’s Account Management team, focused on ensuring clients achieve maximum value from our services. By providing exceptional support and proactive solutions, the CSM helps maintain strong client relationships and fosters loyalty. This role supports Senior Account Managers (AMs) by managing critical operational tasks, enabling them to focus on strategic growth initiatives. As a CSM, you will be instrumental in delivering a seamless onboarding experience, managing content activations, resolving operational issues, and driving client satisfaction across every interaction.

Key responsibilities

Client onboarding

• Serve as the primary guide for new clients, leading them through the onboarding process to ensure a smooth and positive start.
• Configure accounts to meet client-specific needs and align with their business goals.
• Provide comprehensive training on Alea’s tools, syste...