Client Partner, WSBC Incident Reporting

The Client Partner, WSBC Incident Reporting & Claims leads the delivery and continuous improvement of incident and exposure reporting, claims administration, and appeal processes to ensure compliance, accuracy, and positive client outcomes. The role provides operational leadership to Contact Centre teams through workload management, standardized training, and performance improvement initiatives.

Collaboration with internal and external partners supports government-mandated workplace safety initiatives, while contributing to resource planning and quality improvements that drive efficient, client-focused operations.

Key areas of responsibility include:

• Delivers effective WSBC claims management on behalf of the BC Health Authorities through continual development, negotiation and implementation and review cycles to optimize programs.
• Supervises designated Con...