Job Description
What will your job look like?
The Client Quality Lead role will be responsible for the day-to-day relationship management of MTM Health clients in relation to Quality Operations. This role will cultivate and maintain strong, trusting relationships with our high-value clients to foster long-term loyalty and satisfaction.
Location & Hours: This is a Work from Home position. Candidates must be able to work the following schedule:
Monday – Friday: 8:00am – 5:00pm CST (Saturday and Sunday off)
What you’ll do:
Understand client goals and challenges, acting as a voice for the client within the Quality organization to ensure their needs are met
Facilitate consistent and transparent communication between clients and internal teams, ensuring information flows effectively
Assist and represent Quality Operations during system migrations and implementation activities, including meetings, pre- and ...
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