Job Description

Position Summary

The Client Relations Executive will be responsible for managing client interactions ensuring smooth operational processes and supporting the sales and administration teams. This role requires a proactive and professional individual capable of handling client inquiries coordinating payments conducting follow-ups and collecting feedback to enhance overall client experience.


Key Responsibilities

  • Professionally welcome and assist walk-in clients ensuring a positive first impression.

  • Conduct preliminary client consultations to understand requirements and provide accurate service information.

  • Collaborate with senior counsellors or management for detailed client engagements.

  • Oversee payment collection reconciliation and accurate record-keeping of transactions.

  • Perform follow-ups via calls WhatsApp and emails to facilitate client sign-ups and project completions.

  • Maint...

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