Client Relations Associate (Singapore Office)

Client Relations Associate (Singapore Office)

The Client Relations Associate is responsible for providing customer service relative to account opening, time deposits, client inquiries, after sales service, accurate, efficient and timely processing of over‑the‑counter transactions pertaining to deposits, withdrawals, payments, foreign currencies, remittances and miscellaneous transactions.

Responsibilities

• Performs start and end of day banking activities.
• Processes Fund transfers/CBL and over‑the‑counter transactions pertaining to cash and check deposits, withdrawals, encashments, foreign currencies, inward/outward remittances and other miscellaneous transactions and makes decisions up to $30K SGD.
• Monitors maturities of Time Deposits and coordinates with clients for instructions.
• Briefs, orients prospective clients on bank products and services, cross‑sells bank products and provides service by actively volunteering assistance.
• Acts as Junior Marketing Officer, organises and supports marketing events, speaks with clients and serves as an alternate for Loans Operations and Treasury Operations and as Liaison Officer for Singapore clients and branches in the Philippines.
• Ensures confidentiality of own password in all assigned systems and compliance to Bank’s policies and procedures, KYC and AMLA requirements, Data Privacy and Service Quality Standards of the bank.
• Handles small projects and performs other duties assigned from time to time.

Qualifications

• Bachelor’s degree relevant to the job, preferably in Business Management.
• Three (3) years customer service experience from a bank having sufficient experience to respond and assist customers with inquiries and process transactions correctly and efficiently in accordance with policies and procedures including KYC requirements.
• Effective oral and written communication skills.
• Good problem‑solving and numerical skills.

Seniority level

Associate

Employment type

Full‑time

Job function

Administrative

Industries

Financial Services and Banking