Client Relations Coordinator

Key Responsibilities :

• Manage and respond to customer inquiries via phone and email.
• Prepare accurate quotations and proposals in coordination with the external sales team.
• Provide after-sales assistance and resolve customer service issues or fulfilment discrepancies.
• Build and maintain strong customer relationships.
• Manage and update the customer database (CRM) and sales records.
• Prepare documents like delivery orders, invoices, and job costing sheets.
• Generate and compile sales reports and performance metrics for the sales management team.
• Assist the external sales team with presentations, tender documents, and contracts.
• Required Skills and Experience
• Experience: Previous experience in a sales support, customer service, or administrative role.
• Organizational Skills: Excellent multi-tasking, organizational, and time management abilities, with a...