Client Relations Director

Key Responsibilities:

1. Customer Engagement & Relationship Management

• Map customer organization and all products within the domain.
• Execute customer relationship management strategies as per plan.
• Handle customer/internal escalations and ensure timely resolution.
• Influence and inspire internal teams to achieve customer-specific goals.

2. Market & Customer Strategy

• Develop and execute strategies to win new business and achieve profitable growth.
• Map key customer vitals including potential, competition, and future models.
• Monitor customer technology trends and define product strategy.
• Lead pre-selling activities like technical seminars and innovation events.
• Drive system-level sales for all products with assigned customers.

3. Profitable Business Growth

• Increase share of business, contribution, and k...