Client Relations Manager / Account Manager

Key Responsibilities

• Serve as the primary point of contact for clients across all project phases.
• Build and maintain strong, long-term client and agency relationships.
• Coordinate internally with project managers, designers, workshop teams, and technical crews to ensure client requirements are met.
• Translate client needs into clear briefs, timelines, and internal documentation.
• Support preparation of proposals, presentations, and pitch materials.
• Identify opportunities for account growth, upselling, and added services.
• Attend client meetings, site visits, exhibitions, and industry events.
• Ensure projects meet IBS Decor’s quality, safety, and delivery standards.
• Handle client feedback, concerns, and follow-ups professionally and efficiently.
• Maintain accurate client records, reports, and documentation.

Qualifications

• Minimum 5 years’ experience in Client Relati...