Client Relations Manager

Reporting to the Compliance Agency Manager, the Client Relations Manager is a pivotal shared services role designed to raise the bar of customer experience and drive business growth across the Ray White Group. You will act as the primary lead for complaints management, liaising with Corporate Teams, the Managing Director, and the Ray White businesses and agents to manage high-risk issues and crises. This role is about people skills, turning customer insights into growth tools, and supporting our global network of agents through effective conflict resolution and training.



Duties and Responsibilities



+ Lead Complaints Management Programme: Act as the first point of contact for all stakeholders (tenants, landlords, buyers, sellers). Field, risk-assess, and escalate enquiries from the [email protected] channel via Monday.com.



+ End-to-End Resolution: Investigate verbal and written complaints, ensuring all complainants are ...