Client Relations Services Agent

Job Description

The Reservation Specialist Role

This position involves delivering exceptional guest experiences through professional communication across multiple channels, including phone calls, live chat, and email entirely in English. The Reservation Specialist must have strong critical thinking skills to guide guests effectively through the reservation and sales process while maintaining clear boundaries.

Key Responsibilities:

• Provide high-quality support via phone calls, live chats, and emails ensuring timely responses. Maintain professionalism at all times.