Client Relationship & Growth Manager

Job Description: Customer Success Manager

Location: Chennai

Reports To: Senior Manager – Customer Success

Department: Customer Success

Role Overview

The Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value to all assigned customers, while partnering with cross-functional. The role is both strategic and operational, ensuring customers adopt ProManage’s hyperlocal marketing and AI-driven solutions (such as Merlin, Midas, Monitor, and Marvel), maximize ROI, and expand their partnership with us.

Key Responsibilities

• Oversee engagement across all assigned customers, driving adoption, retention, and expansion.
• Build and maintain st...