Client Relationship Lead

The opportunity

Work for a West Australian company known for industry leading expertise and reliability to keep commercial kitchens in the remote resources sector running smoothly.

Built on values of safety, integrity, responsibility, quality, teamwork.

CKSC’s strong growth and reputation is providing opportunities for new positions and career progression.

About the Role

CKSC is hiring a Client Relationship Lead to join the commercial team. The role will be hybrid with an expectation of approximately 50% of the time being spent onsite and the remaining time in Perth at our Bibra Lake headquarters.

You will serve as a liaison between our Clients and CKSC's internal departments, accurately conveying Client's needs, objectives, and challenges, allowing us to provide tailored advice and solutions that align with their goals.

Roster: Monday to Friday.

This new role will:

• Nurture and develop long-term client relationships.
• Drive uptake of the full range of services within CKSC’s Integrated Maintenance System.
• Review onsite execution of CKSC’s services to improve value, productivity or safety.
• Proactively keep Clients informed of new service offerings, products, or special offers.

Key Accountabilities

The Client Relationship Lead will support the business goals through:

• Business Improvement : Ensuring CKSC's service delivery aligns with internal process and expectations. Driving the value of adopting the full suite of CKSC's Integrated Maintenance System.
• Issue resolution & collaboration : Collaborate with internal, cross-functional teams (e.g., Service, Spare Parts, Stores, and Planning) to ensure seamless service delivery and unified client strategy.
• Stakeholder Engagement : Conduct regular meetings and business reviews to assess satisfaction, address concerns, and ensure the company is meeting or exceeding expectations.
• Service Offering and Business Growth : Monitor and report on account performance metrics to internal stakeholders and clients. Develop and implement comprehensive relationship management strategies that enhance client loyalty and satisfaction.

The ideal candidate will have:

Inherent relationship building skills , someone who is skilled at building professional bonds with various stakeholders at differing organisational levels.

A strong ability to effectively analyse processes and make recommendations to improve client outcomes.

Strong organisational and planning skills are essential for managing a portfolio of clients, with the ability to prioritise and meet deadlines.

Technical Skills

Proficiency in Microsoft Office , especially Outlook, Excel, Word, and PowerPoint.

Preferred but not essential: experience with asset management and ERP programs , such as Mex and MYOB .

If you are passionate about building strong client relationships and contributing to the success of a dynamic organisation, we encourage you to apply for this exciting opportunity. Click the \"Apply Now\" button to submit your application.

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• Which of the following Microsoft Office products are you experienced with?
• Are you willing to undergo a pre-employment medical check?
• Do you have a current Police Check (National Police Certificate) for employment?
• Do you have a current Australian driver's licence?