Client Relationship Management Executive (Freight Forwarding)

Overview

Position : Client Relationship Management, Executive (Freight Forwarding)
Location : Shah Alam, Selangor
Employment type : Full-time

Responsibilities

• Client Relationship Management: Build and maintain strong, long-term relationships with key customers, ensuring their satisfaction with our logistics delivery and warehouse services.
• Account Strategy Development: Develop and implement account strategies to meet customer needs, ensuring seamless service delivery across logistics, warehouse, and fulfillment services.
• Yearly Customer Retention: Ensure a high customer retention rate by proactively identifying and addressing customer needs, resolving any service issues, and strengthening the relationship with key accounts.
• Contract Management: Negotiate and manage contracts with key accounts, ensuring terms are adhered to and any changes are communicated effectively.
• Service Op...