Job Description
We are looking for a senior, voice-first Client Relationship Manager who can confidently handle pre-close customer conversations and prevent cancellations before the sale is finalized.
This role sits between appointment setting and sales close.
Your responsibility is simple and critical: protect customer commitment.
You will speak directly with US homeowners who are scheduled for a solar consultation, address concerns, remove hesitation, reinforce value, and ensure customers remain confident and engaged through the close.
This is not a scheduling role.
This is not customer support.
This is a retention and relationship ownership role.
Key Responsibilities
- Speak directly with US customers before their sales consultation
- Reinforce expectations, value, and next steps clearly and confidently
- Handle objections, doubts, hesitation, and cancellation intent
- De-escalate emotional or skeptical customers without discounts
- Prevent pre-close cancellation...
This role sits between appointment setting and sales close.
Your responsibility is simple and critical: protect customer commitment.
You will speak directly with US homeowners who are scheduled for a solar consultation, address concerns, remove hesitation, reinforce value, and ensure customers remain confident and engaged through the close.
This is not a scheduling role.
This is not customer support.
This is a retention and relationship ownership role.
Key Responsibilities
- Speak directly with US customers before their sales consultation
- Reinforce expectations, value, and next steps clearly and confidently
- Handle objections, doubts, hesitation, and cancellation intent
- De-escalate emotional or skeptical customers without discounts
- Prevent pre-close cancellation...
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