Client Relationship Manager (with Project Management experience)

He/she drives and manages the relationship with the business and ITG, ensures the end-to-end delivery of IT business needs from project ideation to implementation, and works with the business units and provides significant inputs to the definition and maintenance of the client’s overall IT strategy covering projects and business-as-usual (BAU) system enhancement requests.

Align IT plans of business units with the business units’ goals and strategies.

Conduct regular client touchpoints to provide status of priority projects and BAU requests

Overall accountable for the ideation activities and initiation activities for enhancements and subscriptions.

Review and coordinate with appropriate business units for the relevant costs and budget associated to their projects.

Works with the business and ITG in defining priority levels for the clients’ system requests; negotiates with clients on issues related to resource contention and delivery dates

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