Client Reporting Analyst (B2B AU Telco)

Job Summary

The Client Reporting Analyst acts as a key support role for Enterprise Client Success Managers, Client Delivery Managers, and Client Success Specialists. The role is primarily responsible for the creation, enhancement, and timely delivery of both scheduled and ad-hoc reports, including governance and SLA reporting, utilisation, mobile service statistics, customer experience insights, and planned works notifications. In addition, the role also supports bespoke and contractual reporting or task requirements for strategic clients.

Beyond producing accurate reports, the Client Reporting Analyst interprets data to provide insights and recommendations that enhance client service delivery. This role also contributes to continuous improvement by focusing on automation, scripting, and optimization of manual processes, with the aim of creating efficiencies and driving better outcomes for clients and internal teams.

Your Role

As a Client Report...