Client Retention Associate

As a Client Retention Associate, you will work closely with the Client Retention team to help strengthen relationships with our existing clients who stopped working with the company due to any reason, improve client satisfaction, and support initiatives designed to reduce churn. You will gain hands-on experience in understanding client needs, providing excellent service, and learning about retention-focused marketing strategies.

Key Responsibilities

• Assist in developing and executing client retention strategies and initiatives.
• Support the team in tracking and analysing client satisfaction metrics, such as surveys, feedback, and retention rates.
• Help with preparing client reports and communications, including follow-ups and surveys.
• Participate in client engagement efforts by organizing virtual events, sending personalized communications, or scheduling check-ins.
• Analyse client feedback to identify trends and ar...