Client Server Specialist

To carry out and take responsibility for the tasks and activities relating to the operation of applications in production in GS-IT with the following goals:

The position 'Technical Support Analyst' comprises the following monitoring and operational roles:

Responsibilities

• Ensure the Service Level Agreements (SLA) are adhered to.
• Ensuring high availability, security, and performance of all monitored systems.
• Implement changes in accordance with requirements.
• Monitor servers, applications, databases and storage performance; ensure the availability and stability of the servers.
• Detection, analysis, resolution, and documentation of all IT faults in accordance with standards.
• Use of standard tools for incident, problem, request and change management.
• Escalation of faults as specified to the respective on‑call service or alternatively to the Escalation Manager.
• Fault response outside t...