Job Description

As a Sr Client Service Associate , within . Morgan Payments Client Service, you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.


Job Responsibilities:

  • Key advisor and proactive partner to the client, providing advice/consultation on decision making
  • Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction
  • Client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues
  • Convey complex ideas and client issues with confide...

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