Client Service and Dispatch Support Specialist

Role Overview

We are seeking a Client Service and Dispatch Support Specialist to manage incoming customer inquiries, schedule service appointments, and coordinate communication between customers and field technicians. This role requires excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast‑paced remote environment.

Key Responsibilities

• Answer incoming calls from customers in need of garage door repair services
• Collect customer details such as contact info, service needs, and preferred appointment times
• Schedule and confirm service appointments with customers and technicians
• Manage communication via WhatsApp between technicians working in the Washington DC and Maryland areas
• Distribute work orders to appropriate technicians based on location and availability
• Log data and update appointment details in the GoHighLevel CRM system
• Track te...